Where is drop off/pick up?
At the rear entrance of Bateman’s Bicycle Company Trail Shop, at 49 Laird Drive – accessed through the laneway off Canvarco Rd.
What time does camp start/stop?
Daily drop off is at 9am. Before care is available starting at 8:30 for an additional 10$/day (purchased at time of registration). Daily pick up is at 4pm. After care is available form 4-5pm for an additional 25$/day (purchased at time of registration).
What if we don’t have a mountain bike?
Our sponsor, Bateman’s Bicycle Company, will be offering a special camp rate for mountain bike rentals at $50 a week. Email us directly to secure a bike for camp email@example.com
Can I leave my bike at the Dom Grom home base rather than bring it back and forth?
Yes, campers can leave their bike at the camp home base overnight during the week they are attending camp to avoid bringing it back and forth to camp. They cannot leave the bike over the weekend should they be returning for a second week. The bikes will be stored securely in the camp building; locks are not necessary.
Can I make a request for my kid to be in the same group as a friend?
If your child wants to be in the same group as another camper, friend requests can be made by contacting firstname.lastname@example.org. Please know that we will do our best to accommodate this however can not make any assurances. If friends want to be in the same group but are at different riding levels, both campers will be placed in a group based on the lower skill level.
What happens if it rains?
We bike rain or shine! Depending on how hard it’s raining, we will pivot and adapt as necessary. When shelter is needed, campers will spend some time in covered locations in the Don or at the camp Hub doing off bike activities such as: learning about their bikes, bike maintenance, bike safety and discussing various biking techniques, playing games, arts & crafts, and engaging in whatever fun activities the counsellors have up their sleeves. Staff are constantly adapting the program depending on weather, the groups energy level and interests.
What happens if a camper misses a day, can they make it up another week?
For the sake of all participants, we are unable to offer make-up days or credits for camp days missed by a participant. We thank you for understanding!
What is the cancellation policy?
Up to 21 days after your purchase (but not within 14 days of the start date), you may cancel your registration and receive a 100% refund, or a 100 % credit for Camp Don Grom or Bateman’s Bicycle Company, valid for one year. Up to 14 days before the start date, you may cancel your registration and receive a 100 % credit for Camp Don Grom or Bateman’s Bicycle Company, valid for one year. Credits can be transferable between participants in the same family. We thank you for understanding! Camp Don Grom reserves the right to change/cancel programming with notice to you.